Terms of Service

1. What these terms cover

This is an agreement between you and [LEGAL ENTITY NAME] ("OpenChime", "we"). It governs your use of the services we operate: the account console, the hosted plan, and the optional federated services — single sign-on relay, mobile push relay, the app directory, and SCIM.

It does not govern the OpenChime software itself. The server and client applications are distributed under the license published in their source repository. Nothing here restricts the rights that license grants you, and if the two ever conflict about the software, the license controls.

By creating an account you accept these terms.

2. Your account

You are responsible for keeping your credentials secure and for activity under your account. Tell us promptly if you believe it has been compromised. You must be able to form a binding contract to open one.

3. The hosted plan

• $99 per month, flat, for up to 100 registered users on the workspace.
• Billed monthly in advance. There is no contract, minimum term, or per-seat charge.
• Cancel from the console at any time. Cancellation takes effect at the end of the paid period; we do not prorate partial months.
• If payment fails we may suspend provisioning after notifying you. We will not delete your workspace data without giving you a reasonable opportunity to retrieve it.
• We may change the price with at least 30 days' notice to account holders. The new price applies from your next billing period, and you may cancel before it takes effect.

4. Free and self-hosted use

Running OpenChime on your own infrastructure costs nothing and requires no account with us. The federated services are provided to self-hosted workspaces at no charge.

We intend to keep them free, and we would tell you well in advance if that ever had to change. We do reserve the right to apply reasonable rate limits, or to suspend a specific workspace's access, where use is abusive or threatens the service for everyone else. That is an anti-abuse measure, not a billing lever.

5. Your data

Your messages, files, and workspace configuration are yours. We claim no ownership of them and no license to use them beyond operating the service you asked for.

We cannot read them. Message content never enters our infrastructure — see our privacy policy and security page. A consequence worth stating plainly: we cannot recover data we never had. If you self-host, backups are your responsibility.

6. Acceptable use

You agree not to use the services we operate to:

• Break the law or infringe someone else's rights.
• Send unsolicited bulk messages, or route push notifications for a workspace you do not administer.
• Attack, overload, or probe our infrastructure, or attempt to reach another customer's data.
• Resell the federated services as a standalone offering, or present our operated services as your own.

Because we cannot see message content, we do not and cannot moderate it. Enforcement of this section is limited to what is observable from service metadata.

7. Availability

We work to keep the services running but do not offer a service-level agreement or an uptime guarantee at this price. Maintenance and outages will happen.

Note what this means structurally: if our services are unavailable, a self-hosted workspace keeps working. Only federated conveniences — mobile push most visibly — are affected, and a stand-alone deployment depends on us for nothing at all.

8. Third-party services

The services rely on subprocessors for payments, infrastructure, and push delivery, and on any identity provider you connect. Their terms govern their own conduct, and we are not responsible for their acts or omissions beyond selecting them with reasonable care.

9. Suspension and termination

You may close your account at any time. We may suspend or terminate access for a material breach of these terms, for non-payment, or where required by law — with notice unless the circumstances make that impossible.

On termination we will make your workspace data available to you for a reasonable period before deleting it.

10. Disclaimer

The services are provided "as is" and "as available", without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement. Some jurisdictions do not allow these exclusions, in which case they apply to the extent permitted.

11. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data.

Our total liability arising from these terms is limited to the greater of the amounts you paid us in the twelve months before the claim, or one hundred dollars. Nothing here limits liability that cannot lawfully be limited.

12. Indemnity

You agree to indemnify us against third-party claims arising from your use of the services in breach of these terms or of applicable law.

13. Changes

We may update these terms. Material changes will be notified to account holders by email at least 30 days before they take effect. Continuing to use the services after that constitutes acceptance; if you disagree, cancel — and note that self-hosting remains available to you regardless.

14. Governing law

These terms are governed by the laws of [STATE / COUNTRY], without regard to conflict-of-laws rules, and the courts of that jurisdiction have exclusive jurisdiction over disputes.

15. General

If a provision is found unenforceable, the rest remains in force. Our not enforcing a provision is not a waiver of it. You may not assign these terms without our consent; we may assign them in a merger or sale of assets. Together with the privacy policy, these terms are the entire agreement between us regarding the operated services.

16. Contact

[LEGAL ENTITY NAME] — [legal@openchime.io]